Contact information
TERMS AND CONDITIONS
1.1 Purpose
The purpose of these Terms and Conditions is to regulate the relationship between alvaroavila.online and the client regarding all transactions carried out on the site or website located at www.alvaroavila.online. You can contact us on the customer service telephone number : Colombia (57- 1) 7175308 / WhatsApp +57 3118437823 or by sending an email to customer service: ventas-co@alvaroavila.online Monday through Friday from 9:00 am to 4 : 00pm
1.2 Legal Notices
Welcome to our website. This page establishes the 'Terms and Conditions' under which you can use alvaroavila.online . Please read this page carefully. By using this Website you are indicating your acceptance of these 'Terms and Conditions'. The company can modify these 'Terms and Conditions' at any time. You should visit this page periodically to review the 'Terms and Conditions' because they are mandatory for you.
If you continue browsing and using this website, we reiterate that you agree to comply and are bound by the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please do not use our website or its services.
ÁLVARO ÁVILA is the owner of the rights to the web page alvaroavila.online , as well as being the publisher and sole owner of this web page, for this reason it can modify, at any time, and without prior notice, the presentation and configuration of the website and the content and services of the entire website. All users and visitors acknowledge and accept that at any time ÁLVARO ÁVILA can interrupt, deactivate, cancel, change any of the contents of the website.
The acquisition, purchase, sale or obtaining of any item through any of the services is under the sole and exclusive responsibility of the Users who, therefore, assume any risk involved in the described transactions. Occasionally, there may be information on the Website that contains typographical errors, inaccuracies or omissions that may be related to product descriptions, prices and availability.
Alvaroavila.online reserves the right to correct any error, inaccuracy or omission and to change or update information at any time without prior notice. The content of the pages of this website is for your information and general use. It is subject to change without prior notice.
The use of all or part of the information of alvaroavila.online and especially for its reproduction, download, transmission or representation for purposes other than personal and private use is strictly prohibited, for this reason ÁLVARO ÁVILA will never assume any responsibility for any case or illegal act carried out by the user in this regard.
1.3 Industrial and Intellectual Property
The intellectual and industrial property rights over the works, brands, logos, and any other subject to protection, held on the Álvaro Ávila ® website, correspond exclusively to Álvaro Ávila® or to third parties who have authorized their inclusion on the website. . The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of Álvaro Ávila® or the owner thereof, and may give rise to the exercise of any legal or extrajudicial actions that may correspond to them in the exercise of their rights. Likewise, the information that the Client can access through the web may be protected by industrial, intellectual or other property rights. Álvaro Ávila® will not be responsible in any case and under no circumstances for the infringements of such rights that may be committed as a user.
1.4 User information
When you subscribe to this Website, you will be asked to provide the Company with a valid email address. The subscription confirmation will arrive at this email address which you can accept or reject; after accepting the subscription you can update your profile if you wish. The email will also be required for authentication in online purchases and to receive commercial and advertising notifications of the brand.
When contact on the web is made through personalized attention, your name and mobile number will also be requested. In the same way it will proceed when you need to send us a message through the contact us link. In the case of making purchases on the portal, additional information will be requested.
In addition to the terms and conditions that may be provided in the policies on this Website, you understand and agree that the company may disclose to third parties certain information contained in your registration request to the extent necessary or appropriate for comply with applicable laws or legal processes or procedures in which such information is relevant.
The user may, at any time, cancel their subscription through the same email in which the information arrives.
1.5 Treatment and Privacy of Information
Below you can see the Privacy Policy and Protection of Personal Data of Álvaro Ávila , which is previously and expressly accepted by you for the purposes that are reported there previously, expressly and informed, at the time of subscription or contact us .
1.6 Purchase Procedure
Through the Web:
In order to make a purchase, the Client must access the Web with their registration data to the Web if they are already registered. Those who wish to make a purchase but have not registered on the Web, must create an account providing all the information that is required or they will have the option of "Buy without registration".
Once on the Web, the Client may select from among all the Products available on the Web that one or those Products that he wishes to acquire. To do this, you must click on the section "Add to my Bag" and indicate the number of units you want to add.
Once you have added all the Products you wish to purchase, you must access the "Shopping Bag" where all the Products that the Customer has added will be shown. The Client may choose, if he wishes, to eliminate some or some of the Products from the Shopping Bag. To proceed with the purchase of the Products, the Client must provide the information that is required in each of the steps that will be shown regarding the order, billing, shipping and payment.
Failure to supply any requested mandatory data will make it impossible to process the order made by the Customer. Once all the required data has been provided, the Client will display a screen containing the order summary, including shipping costs, with the request to confirm these General Conditions of Sale and the Privacy Policy.
Once you have verified that everything is correct and have accepted the General Conditions of Sale, you must validate the box "Go to purchase" by which the Client gives his consent so that Álvaro Ávila proceeds to collect the amount indicated in the order always that the Products selected by the Customer are available when ordering.
Once Álvaro Ávila has proof of the effective payment of the order amount, he will send a confirmation email to the Client. Likewise, you will be able to consult and monitor the order placed in the "My account" section of your personal account on the Web . In particular, the Client may modify the quantity of Products he wants to buy, adding or removing one or more Products from the Shopping Bag .
Once the payment is made, the Client can only cancel the order while it is pending. If the order has already been processed, the Client may not cancel the order without prejudice to the power that the latter has to exercise the right of withdrawal.
The payment process is done via PayU (for orders outside and within Colombia) who will continue with their payment process . At no time does lvaroavila.online have access to your financial information, however Álvaro Ávila is not responsible for this information.
1.7 Scope of the Contents and Services
The user must be aware that the contents of the website have an advertising purpose for the brand and products of Álvaro Ávila . The user must take into account that the display of the products may be inaccurate, the colors different. The products that appear published on the website may not be available at the points of sale.
1.8 User commitments when entering the website:
Proper use
The user agrees not to reproduce, copy, distribute, allow public access through any form of public communication, transform or modify the content, without the prior authorization of the owner of the rights of Álvaro Ávila . Do not manipulate the copyright, trademarks, patents of alvaroavila.online .
The user agrees not to interfere or interrupt access and use of the website, servers or networks connected to it, or to breach the requirements, procedures and regulations of the network connection policy. Use the Content in a manner, for purposes or effects contrary to the applicable laws of the Republic of Colombia, the User's place of residence, or the place from where the Services are accessed or contrary to the morality of the law and good customs . The user undertakes absolutely not to introduce, publish, send emails or in any other way transmit any material that contains computer program viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or telecommunications hardware or equipment.
1.9 Delivery Policies
Shipments in Colombia are made through the Deprisa carrier or some other national door-to-door delivery service . All orders with a value equal to or greater than 99,000 COP qualify for free ground shipping within Colombian territory.
International shipments are made through DHL, the shipping cost and national taxes are calculated according to the destination, during the checkout process.
1.10 Delivery Times
DELIVERY TIMES:
Once the order is accepted, the order processing time is 5-7 business days. After the order is processed, it will be dispatched. Please note that delivery time excludes the days it takes for the order to be processed and dispatched. We only ship from Mon - Fri 9am - 2pm ET.
PLEASE NOTE:
During holidays and business seasons such as Black Friday and Cyber Monday, please allow us 1-4 business days to process your order.
Because of the COVID-19 t e note that due to the current situation , orders can be delayed .
TRACK YOUR ORDER:
A tracking number will be sent to the customer via email or you can request it at the time the purchase is approved and dispatched . This tracking number allows the customer to track their order and view the status of the shipment.
Orders in Colombia are delivered regularly in a maximum of 7 business days. International orders are delivered in approximately 8 to 15 business days .
1.11 Exchange and Return Policies
Requests for refund or exchange of items that are returned unused and in perfect condition are accepted within 10 days from the date of purchase indicated on the invoice. Full refunds will be processed in the same way as the original payment within 14 days of receipt of the returned merchandise.
Custom and modified parts are considered a final sale and no returns or exchanges are accepted. If you detect any news or inconvenience in receiving your order, contact the Customer Service , calling (57-1) 7175308 / WhatsApp +573118437823 or sending us an email to customer service: ventas-co @ alvaroavila .online .
The conditions for making the exchange or return are: Present an invoice or proof of purchase. You can exchange unused products by reporting up to 10 calendar days (10 days) after purchase. For the CHANGE to be approved, it is required that the product that is intended to CHANGE be in the same conditions and characteristics in which it was received, therefore the product must: Have its original packaging . It must not be modified or altered from its original state. a ). The change must be for a product of equal or greater value (a collection of money will be made for the difference in value). Álvaro Ávila reserves the right to accept changes with prior analysis of the product. Check the condition of the piece in the aforementioned conditions. b ). Products that are on sale or discounted have no change. c ). All changes are subject to inventory availability. d ). No refunds are made. The credit note will be valid for three (3) months from the date it is made.
HOW TO MAKE A CHANGE OR RETURN
To make a return or exchange, contact the Customer Service , calling (57-1) 7175308 / WhatsApp +573118437823 or sending an email to customer service: ventas-co@alvaroavila.online in response we will send you a return authorization form . If you have requested a change, be sure to provide all the details on the return form, you will be asked to send the product to the address of our most convenient facilities, which will be agreed by both parties, according to the case Álvaro Ávila may cover or not the new shipping costs. PLEASE NOTE: This return policy applies to all orders placed through the website, telephone and / or email. A discount / promotional item is any item on our website that has applied any type or form of discount. All shipping charges for returns and / or exchanges are the responsibility of the customer and are not refundable if the package is rejected by the customer / customs or lost. If duties and / or taxes are issued, they are the responsibility of the recipient.
1.12 Coupon Policies
Coupons are not accumulative. Only one (1) coupon is accepted per order.
2.0 Warranty , Instructions and Product Care
At Álvaro Ávila all our products are made with excellent quality standards, therefore they are fully guaranteed. Customers must read the instructions for use and care very well, keeping in mind that there are designs that have an artisanal process that allows them to have unique and irregular finishes between the same reference. However, if the part should have quality defects despite its proper use during the term of the warranty, or if it should be found to be imperfect, we will proceed as follows. The conditions for the guarantee are: The products are guaranteed for 1 month from the date of invoicing of the product. Send an email to ventas-co@alvaroavila.online . There you will be provided with the necessary information for the guarantee process. The response of the approval to the guarantee will be subject to the result of the technical evaluation carried out by Álvaro Ávila . It must be taken into account that the guarantee is lost if: The instructions mentioned in this section have not been followed . Contact of the piece with chemical products that alter its condition . Exposure to extreme environments. Avoid bumps and falls. Keep each piece in its original packaging and separated from each other to avoid scratches or damage . Clean with a soft, dry cloth. Avoid contact with water, perfumes, soaps, creams, detergents or any other chemical product. Gently remove makeup and excess oil from the skin after each use. If the product was altered, violated or modified by the customer. Normal wear of the product.
In the event that the product is found to have factory or quality defects, and therefore the warranty request is approved, the warranty may be fulfilled with the arrangement of the part or the exchange for one of equal reference; in case the same reference is not available, the client may choose one of the same species and / or similar characteristics, or request that the value of the defective garment be registered as a balance in favor (credit note) which will be applied on a next purchase. The credit note will be valid for 3 months from the date it is made.
2.1 Service Maintenance Lifetime
All Álvaro Ávila pieces have a lifetime maintenance service , the cost will depend on the state of the piece and logistical expenses. In all cases it is recommended to follow the instructions for the use and care of the products .
Alvaro Avila repair your piece s favorite purchased if damaged or require maintenance . Products that do not have a guarantee or that have already expired can be sent to our stores for repair. Repair will take place as long as the necessary parts are in stock. Depending on each case, he will be charged for the repairs and he sent the repaired part.
To request a repair please write to ventas-co@alvaroavila.online . If your purchase arrives in poor condition, please write to ventas-co@alvaroavila.online describing the product and attaching a photo of the defect. The warranty time for manufacturing defects is 10 business days. The invoice will be necessary to carry out any repair.
3.0 Clause of Contents and Typographical Errors Álvaro Ávila reserves the right to modify the commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions) at any time. We make every effort so that the information contained on the website is displayed truthfully and without typographical errors, however in the event that at any time there is an error of this type or errors in the systems, at all times unrelated to the will of Alvaro Avila , shall immediately be corrected. If there is an error of the aforementioned and that a client has made a purchase decision based on said error, we will notify the client of said error and Álvaro Ávila will have the right to deny or cancel any order generated for said products. If the balance has already been charged to the customer's credit or debit card and the order is canceled for the aforementioned reasons, Álvaro Ávila will issue a voucher to said credit or debit card account for the amount of the canceled price.
4.0 Company Responsibilities
Álvaro Ávila guarantees the quality of the service contracted through the Online Store. All the rights that the laws in force guarantee to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may lead to the return of the products or the cancellation of the Services purchased by the Client.
5 .0 Customer Responsibilities
The Client is obliged to make a lawful use of the Services, without violating the current legislation, or injuring the rights and interests of third parties.
The Client guarantees the veracity and accuracy of the data provided when completing the contracting forms, avoiding the damage caused to Álvaro Ávila as a result of their incorrectness. Failure to comply with any of these terms and conditions may give rise to the withdrawal or cancellation of the Services by Álvaro Ávila without prior notice to the Client and without entitling him to any compensation.